Replacement Policy

Replacement Policy

At Ercoms Robotics Lab, we strive to ensure that all our products meet high-quality standards. However, if you receive a defective or damaged item, we’re here to help with a smooth and hassle-free replacement process.

Eligibility for Replacement

• The item must be reported as defective or damaged within 5 days of delivery.

• The product must be unused and returned in its original packaging with all accessories and documentation.

• A proof of purchase (invoice or order ID) is required to process the replacement.

Non-Eligible Items

• Products that are damaged due to misuse, incorrect installation, or modification.

• Items returned after 5 days of delivery.

• Custom-made or special-order items unless found defective upon delivery.

Replacement Process

1. Contact Us
   Email us at contact@ercoms.com or call us at +91-8574812609 with your order details and the issue you’re facing. Please include photos or videos of the defective product for faster processing.

2. Review & Approval
   Our support team will review your request and confirm whether your item is eligible for replacement.

3. Return the Product
   Once approved, you will be asked to ship the item to our address. Shipping costs for returns will be borne by the customer unless the item was defective upon arrival.

4. Receive the Replacement
   After we receive and inspect the returned item, we will dispatch the replacement product within 3-5 business days.